REGIONAL STRUCTURE OF TELEPHONE-CALL RANGES IN HOKKAIDO

the role of thematic structure in comprehending spoken language

in fact this study is concerned with the relationship between the variation in thematice structure and the comprehension of spoken language. so the study focused on the following questions: 1. is there any relationship between thematic structure and the comprehension of spoken language? 2. which of the themes would have greated thematic force and be easier for the subjects to comprehend? accord...

Call me--mobile telephone blues.

The development of mobile telephone communication technology and its availability on a worldwide scale has been widely recognised as a force for good. There have been, however, concerns about the possible harmful effects of prolonged exposure to this technology. Two articles in this issue investigate possible harmful effects of mobile telephone use. Seckin and colleagues investigate the possibl...

Impact of a Regional Pharmacy Call Center on Telephone Access Metrics Within the Veterans Health Administration.

PURPOSE To establish a cost-effective centralized pharmacy call center to serve the patients of Veterans Integrated Service Network (VISN) 11 that would meet established performance metrics. METHODS A pilot project began in August 2011 with the Indianapolis VA Medical Center (VAMC) and the Health Resource Center (HRC) in Topeka, Kansas. The Indianapolis VAMC used a first-call resolution busin...

Forecasting Arrivals to a Telephone Call Center

Accurate forecasting of call arrivals is critical for staffing and scheduling of a telephone call center. We develop methods for day-to-day and dynamic within-day forecasting of incoming call volumes. Our approach is to treat the intra-day call volume profiles as a highdimensional vector time series. We propose to first reduce the dimensionality by singular value decomposition of the matrix of ...

Predictive Dialing for Outbound Telephone Call Centers